Client Portal
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Frequently Asked Questions

How do I schedule an initial appointment?

The best way to inquire about services is to click on any of the CONTACT NOW button or send an email directly to to schedule a free 10 minute consultation to determine if we are a good fit.

Do you accept insurance?

Yes. Currently we accept Carefirst, Johns Hopkins, Cigna, and some EAPs. We are also out of network provider with United Healthcare. If you do not have any of these health care plans but have out of network benefits, you may be able to receive reimbursement for services. If you are interested in doing self-pay, the initial evaluation is $160 and $140 per session. Couple's Therapy sessions are $200 per session.

Please note: We do not accept insurance for couple’s therapy. Couple's Therapy rate applies. 

Do you offer a sliding scale rate?

For clients who cannot afford the full rate, a sliding scale fee may be available. Please disclose during the initial call so the fee can be determined that will be subject to quarterly re-evaluation for continued eligibility.

Do you offer in person, video, or phone sessions?

Currently, sessions are conducted VIRTUALLY ONLY at this time.

What can I expect during the first appointment?

You can expect the first appointment to be longer than the normal session (60-90 minutes). During the appointment, information will be shared to include policies and procedures regarding your care. You will also spend time sharing and discussing your concerns, priorities, and best ways to help you. Based upon your needs, frequency of sessions will be determined and recommended. 

What is the attendance/cancelation policy?

If you need to cancel and/or reschedule an appointment, you will need to contact your therapist via text, email, or phone call. If you are unsure who to contact please send an email to at least 24 hours before the scheduled appointment. It is considered a no show or missed appointment that will result in a full session charge($140) if you:

1. Give less than 24 hours notice

2. Are more than 15 minutes late to your appointment

3. Do not show for your appointment

How do I access psychiatric services?

A referral to see a psychiatrist or psychiatric nurse practitioner can be provided. Once you begin working with a psychiatrist or nurse practitioner, your therapist will collaborate with them to coordinate your treatment.

Do you offer clinical supervision?

Yes, our staff (Tiffani) is a Board Approved Clinical Supervisor with experience in education, child welfare, medical, and private practice. The rate is $70 per hour.

What is the No Surprise Act-GFE?

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.

You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit or call us at 240-855-5428.

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